From 8e006214b2f9e8d0f3eb972e0fc04f1c04982fbd Mon Sep 17 00:00:00 2001 From: Kevin Chen Date: Mon, 6 Jul 2015 01:50:29 -0400 Subject: [PATCH] Update MBTA question; fill out Net Promoter Score answer. --- faq.tex | 14 ++++++++++---- 1 file changed, 10 insertions(+), 4 deletions(-) diff --git a/faq.tex b/faq.tex index 0a041a3..81b4e69 100644 --- a/faq.tex +++ b/faq.tex @@ -45,11 +45,13 @@ the last scheduled red line train to Braintree is around 12:25 AM. These trains do not have the high variability mentioned above. On Friday and Saturday nights (early Saturday and Sunday morning), the -T runs for an extra hour from the times listed above. +T runs extended hours. The last train to Alewife is about an hour +after the time listed above. The last train to Braintree is around +1:48 AM, and the last train to Ashmont is around 1:59 AM. \section{What is The Sweet Home / The Wirecutter?} -The Sweet Home (http://thesweethome.com/) and The Wirecutter (http://thewirecutter.com/) are affiliated sites that review different gadgets, trying to recommend a ``best'' peppermill, facial tissues, winter boot, DVD player, office chair, or other home goods (The Sweet Home) or gadgets (The Wirecutter), taking into account price. A typical review involves +The Sweet Home (http://thesweethome.com/) and The Wirecutter (http://thewirecutter.com/) are affiliated sites that review different gadgets, trying to recommend a ``best'' peppermill, facial tissues, winter boot, Blu-ray player, office chair, or other home goods (The Sweet Home) or gadgets (The Wirecutter), taking into account price. A typical review involves \begin{itemize} \item talking with several experts to get recommendations and background information about the various gadgets (such as what are important features of a product class or good brands) \item checking other reviews (Amazon, Consumer Reports) to narrow down the field to perhaps a dozen options @@ -121,8 +123,12 @@ Password:\qquad\underline{\hspace{3in}} \section{How likely is it that you would recommend this FAQ to a friend or colleague?} -[ Ask Kevin about the Net Promoter Score. ] - +The Net Promoter Score is a tool used by companies to determine how +satisfied consumers are with their company, or its products or +services. The answer is given as a 0-to-10 point scale, where 10 is +the highest rating. The score is calculated by taking the percentage +of responses of 9 or 10 (promoters), and subtracting the percentage of +responses of 6 or lower (detractors). \section{Why does Veronica not like to talk about [most FAQ entries]?} -- 2.34.1