Update MBTA question; fill out Net Promoter Score answer.

diff --git a/faq.tex b/faq.tex
index 0a041a308a7ccb530716b912d2952e6d86f6663d..81b4e69e766c3b9bac20cf6d2b90b448b5e0327d 100644 (file)
--- a/faq.tex
+++ b/faq.tex
@@ -45,11 +45,13 @@ the last scheduled red line train to Braintree is around 12:25 AM.
 These trains do not have the high variability mentioned above.
 
 On Friday and Saturday nights (early Saturday and Sunday morning), the
 These trains do not have the high variability mentioned above.
 
 On Friday and Saturday nights (early Saturday and Sunday morning), the

-T runs for an extra hour from the times listed above.
+T runs extended hours.  The last train to Alewife is about an hour
+after the time listed above.  The last train to Braintree is around
+1:48 AM, and the last train to Ashmont is around 1:59 AM.

 
 \section{What is The Sweet Home / The Wirecutter?}
 
 
 \section{What is The Sweet Home / The Wirecutter?}
 

-The Sweet Home (http://thesweethome.com/) and The Wirecutter (http://thewirecutter.com/) are affiliated sites that review different gadgets, trying to recommend a ``best'' peppermill, facial tissues, winter boot, DVD player, office chair, or other home goods (The Sweet Home) or gadgets (The Wirecutter), taking into account price. A typical review involves
+The Sweet Home (http://thesweethome.com/) and The Wirecutter (http://thewirecutter.com/) are affiliated sites that review different gadgets, trying to recommend a ``best'' peppermill, facial tissues, winter boot, Blu-ray player, office chair, or other home goods (The Sweet Home) or gadgets (The Wirecutter), taking into account price. A typical review involves

 \begin{itemize}
 \item talking with several experts to get recommendations and background information about the various gadgets (such as what are important features of a product class or good brands)
 \item checking other reviews (Amazon, Consumer Reports) to narrow down the field to perhaps a dozen options
 \begin{itemize}
 \item talking with several experts to get recommendations and background information about the various gadgets (such as what are important features of a product class or good brands)
 \item checking other reviews (Amazon, Consumer Reports) to narrow down the field to perhaps a dozen options


@@ -121,8 +123,12 @@ Password:\qquad\underline{\hspace{3in}}
 
 \section{How likely is it that you would recommend this FAQ to a friend or colleague?}
 
 
 \section{How likely is it that you would recommend this FAQ to a friend or colleague?}
 

-[ Ask Kevin about the Net Promoter Score. ]
-
+The Net Promoter Score is a tool used by companies to determine how
+satisfied consumers are with their company, or its products or
+services.  The answer is given as a 0-to-10 point scale, where 10 is
+the highest rating.  The score is calculated by taking the percentage
+of responses of 9 or 10 (promoters), and subtracting the percentage of
+responses of 6 or lower (detractors).

 
 \section{Why does Veronica not like to talk about [most FAQ entries]?}
 
 
 \section{Why does Veronica not like to talk about [most FAQ entries]?}